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Here's a collection of the most frequently asked questions of our customers. However, at beanbag.com.au we prefer the personal touch. Feel free to give us a call on 1300 88 99 12
We encourage you to feel safe and happy with your purchase decision and we back our beautiful products products and quality. We offer a 7 DAY MONEY BACK GUARANTEE - All orders place with beanbag.com.au are covered by a 7 day money back guarantee and statuatory rights as a consumer. If within 7 days of receipt you are not satisfied with your order, you are entitled to your money back or an identical replacement (if in stock) or a refund of the cost of the goods (excluding all delivery costs) providing the goods have not been used. Goods purchased on our website can be returned for a full refund under our refund policy provided goods are then returned in a condition deemed suitable by us for resale. Please note that we cannot refund any cost for postage that you may have paid, unless we have sent you an item incorrectly or the item is deemed to be faulty. Please note, we individually check all returns and if we consider the fault to be as a result of self-damage, then a refund will not be given.
For your own protection when returning any goods, we suggest that you use recorded delivery, as we will not issue refunds for any goods that fail to reach us. Your statutory rights are not affected. Please contact us before any return.
Of course you can. We're confident about our products and want you to feel comfortable with you purchase. Certainly, you can change your order at no cost providing it has not been filled or despatched already. Should you wish to cancel or make a change to your order then please contact us via phone or email quoting your order number. We will be more than happy to help.
We have many requests for bulk purchases. We offer best value prices already and further discounts on such bulk purchases to private consumers and non-wholesale businesses are rare. If you would like to enquire about a bulk discount, please use our contact form but please be advised that usually only orders of 10 or more will be considered for any discounts.
From time-to-time we do offer special promotions on certain ranges or around events. To enquire if about those please give our friendly team a call.
We try our best to keep decent stock levels at beanbag.com.au. However, demand for our bean bags can be high and despite our best intentions, we may temporarily be out of stock of some items or colours. Our automated ordering service will not allow orders to process when there are stock-outs. Please contact us to find out how long we may be out of stock and we will get back to you within 24 hours or suggest some fabulous alternatives.
In these conditions of sale: The "company" means beanbag.com.au ; the "purchaser" means the person ordering or buying goods from the company. No contract between the purchaser and the company shall exist until the purchaser's order has been accepted by the company. The order shall be deemed to be accepted once the company has authorised the purchaser's payment. It is the intention of the company that all terms of a contract between the purchaser and the company are contained in this document and in the descriptions of goods provided on the beanbag.com.au for items. If the purchaser wishes to rely on any variation to these terms he/she is asked to ensure that such variations are confirmed in writing to the company before he/she places an order. To protect your own interests please read these terms and conditions carefully before placing your order.
Unless otherwise specified the price quoted is the actual item cost. A delivery charge is added to the item separately with the cost displayed within the item description and added at checkout. We deliver to both Australian and Overseas addresses using Australia Post. Delivery times are quoted on the basis that the product is in stock. All orders placed with beanbag.com.au will be despatched using our designated delivery service, normally within 24-48 hours.
Orders placed via the company website can be paid with a credit card (Visa and MasterCard) or Paypal. Credit card payments are handled via eWay. eWay is Australia’s premium Payment Gateway Provider. Your transaction will be processed in real time and you will be advised on the success of your transaction. Beanbag.com.au uses carriers and postal services to deliver goods and the company shall not be liable for any loss or damage suffered by the purchaser through any delay in delivery caused by such companies. If you have taken insurance Beanbag.com.au guarantees successful delivery of your items.
The Company and the purchaser agree that title shall transfer to the purchaser only when the goods have been paid for in full. The company shall be entitled to require the purchaser to deliver up the goods until such time that all due payments have been made in full. The purchaser shall store the goods free of charge and in a manner to ensure the goods are safe from theft and damage.
As soon as the company has delivered the goods, the purchaser is responsible for them, until such time as the goods are delivered back to the company or the company's agent, in the event of cancellation or refund
The company reserves the right to cancel, vary or suspend the operation of contracts of sales if events occur which are beyond our control including (and without prejudice to the generality of the foregoing) fire, floods, storm, plant breakdown, lock-outs, riots, industrial action which prevents entry to premises, hostilities, non-availability of materials or supplies or any event outside the control of the company and the company shall not be held liable for any breach of contract resulting from such an event.
These terms and conditions shall be construed in accordance with Australian law.
The following constitute terms and conditions of use of our website. Terms may be changed, deleted or added at any time. You as the customer are bound by these terms, conditions, and/or alterations. We constantly strive to perfect our products and website, and therefore welcome your feedback and suggestions. We have developed this policy because we want you to feel confident about the privacy and security of your personal information.
This site and its contents are provided on an "as is" basis and simply or assert no warrantees of any kind, including but not limited to, warranties of title or implied warrantees of merchantability or fitness for a particular purpose. ambientlounge.com.au does not warrantee or guarantee that this site or its contents are error-free or free of viruses or other harmful components.
In using this site, you acknowledge that you are assuming full responsibility for all costs associated with all necessary repairs or servicing of all equipment used to facilitate your participation in this website. No agents, including but not limited to, officers, directors and employees will be liable for any damages of any kind related to your use of this site.
At Beanbag.com.au, we respect the privacy of personal email accounts and we store your email addresses just as securely as other personal information on beanbag.com.au. We will not send you unwanted email messages or junk mail, and your details will not be passed to any organisation beyond beanbag.com.au without your explicit permission. However, we will use email to send you messages about outstanding orders. We may also use email to keep you up to date with news about our site. If you do not want to be kept informed in this way by email, please click the unsubscribe link at the bottom of all emails.
Beanbag.com.au is not a bank, that is why we use eWay to handle all online payments.
Third party Internet sites that you can link to through beanbag.com.au are not covered by our Privacy and Security policy, so we urge you to be careful when you enter any personal information online. Beanbag.com.au accepts no responsibility or liability for these sites.
i) Unless otherwise indicated, the written materials, illustrations, designs and photographs found on this website are exclusive to and are protected and/or copyrighted by Australia and international copyright laws.
ii) You may read, print and download it for private use only.
iii) You may provide a link (not a framed link) to this site from any other business or business information or service website but not (unless expressly agreed to by ourselves in writing) in any way which gives the impression that we are associated with or have approved such other site.
iv)You may not commercialise or otherwise copy it without our permission.
v) Use of this site is subject to our terms and conditions of use.
At Beanbag.com.au we take safety very seriously. Our bean bags and materials are tested to comply with strict safety codes of Australian and International standards.
We're strongly aware that bean bag beads can be dangerous for small children, so take all precautions to make this product safe for children and pets alike.
Please take some time to read about bean bag safety below:
What is a Safety Locking Zip?
A safety zip is a zip that cannot be easily opened by small children. Because small kids have been harmed before, Australia and the USA have passed a law that this is the standard required to keep little kids from opening and eating the beads.
Ambient Lounge ® bean bags have highest quality YKK safety locking zips as standard, in the interests of guarding against small children accessing the internal polystyrene bead filling. The Funnelweb system allows filling without spilling - and the gusset inside the bean bag should be zipped closed as a secondary precaution, making Ambient Lounge bean bags possibly the World's Safest.
Accessing the Ambient Lounge ® Safety Zip
Please use a safety pin or the provided paper clip to open the zipper slider, by inserting under zip lock and lifting. Once lock catch is off, simply slide zip to open or close. For the safety of children, please ensure the clip is removed once closing the bean bag.
Be vigilant. Be safe. Feel at ease.
Bean bags are normally much easier to care for and clean than traditional Sofas because of the removability of the covers and the fact that the fabrics can normally be hand or machine washed. A Sofa cover is almost always impossible to remove to clean, therefore spot cleaning is required. This is not the case with a bean bag. Some old style bean bags (blobs) that do not have any shapes contain an inner liner. However, whilst easy to remove, this is quite restrictive inside the bean bag and not comfortable for the user simply because the bean bag beads cannot go to every corner of the bean bag. For Sofa shapes and other more modern designs like sofas or chairs, it’s very difficult to have this inner liner design for that very reason. The invention of the patented Funnelweb® Bean Bag system has allowed for this functional problem to be overcome.
Invented by Ambient Lounge, the Funnelweb® is a zip system that allows for quick and easy decanting of beads. You can see how the revolutionary Funnelweb® bean bag system works here. A Bean bag cover should be removed if in materials such as Cotton fabrics, Sofa Chenile, Heavy Polyester fabrics, Canvas Fabrics, Cotton Canvas, Denim Fabrics, Herringbone and can normally be cold machine washed or gently hand washed. You may remove the beans either by decanting or via an inner liner and wash cover separately. If the bean bag is made from Vinyl, leather or Faux leather, you should not remove but simply wipe clean with a damp sponge or lightly scrub. Taking care of your bean bag chair not only keeps it looking new, but also extends the life of your chair. Use warm water and a mild detergent on a cloth to remove general dirty areas of the bean bag chair. Liquid dish soap or a surface spray cleaner is an example of a mild detergent. Do not use abrasive cleaners because they may scratch the fabric. Some household cleaners and solvents remove plasticizers, which may cause the vinyl to become brittle. Use a (soft bristle) toothbrush for stubborn marks. Use a clean cloth to wipe the fabric dry.
Never immerse the bean bag chair in water. Cleaning Nylon Bean Bags that includes: Indoor / Outdoor bean bag popular brands such as Outdura, Elements or Sunbrella Nylon requires a similar process. For these outdoor fabric use a soft bristle brush and water with a mild detergent to remove general dirty areas of the chair. Apply to the area and brush with a circular motion and wipe clean with a dry cloth. If such mild detergents are not potent enough for stubborn marks, try using specialty cleaners made for cleaning vehicle fabrics. Convertible top cleaner will clean nylon and can be found at automotive care stores. Do not immerse in water. There may also be some beanbags made in fabrics like Microsuede, Microfibre, Faux Suede & Passion Suede. Do not dry clean this fabric unless the care label states that you can do it. You may remove the cover but it’s better and safer to use water and a mild detergent on a cloth to remove general dirty areas of the chair. Liquid dish soap is an example of a mild detergent. A spot fabric cleaner can also be used. Gently scrub area and wipe clean with a dry cloth. Again, do not immerse in water. For bean bags such as the Ambient Lounge® Roma Sofa with an easily removable cover, the covers are machine washable on a very gentle setting in cold water.
Other helpful hints on how to take care of your bean bag furniture:
The Funnelweb 'zip and tip' system is a Worldwide patent protected system developed by the Ambient Lounge group. It is an exclusive transfer system that takes the mess and hassle out of filling and emptying compatible beanbag furniture, safer, quicker and easier than any other known system in the world.
Every Ambient Lounge®, PiMP or compatible Bean bag cover has a Funnelweb ® gusset built in. Simply zip your Funnelweb bag to the gusset and tip your beans from one bag to the other.
It's that easy. Gravity does the rest.
Use it to fill your beanbag, or to empty and store the beans when washing your beanbag.