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Ordering Beanbags Made Easy - our FAQ's

  • Choosing Beanbags: Can I Cancel or Change My Order if I Change my Mind?

    Ambient Lounge Avatar Blue Jazz Bean Bag

    Ordering on beanbag.com.au is secure and easy. You can simply browse through Australia's best range of indoor, outdoor and kids bean bags and select the styles you want by adding to cart in a quick and easy process. Adding bead filling is also conveniently available to all customers in metro areas of Melbourne, Sydney, Perth, Adelaide, Brisbane, Gold Coast, Sunshine Coast and Tasmania at best value prices.

    Ask for swatches of our fabrics and we will mail them out to you to feel and see before you buy.

    We're confident about our products and want you to feel comfortable with you purchase. Certainly, you can change your order at no cost providing it has not been filled or despatched already. Should you wish to make a change to your order then please contact us via phone or email quoting your order number. We will be more than happy to help.


  • What Is Your Returns Policy?

    Butterfly Sofa Bean Bags

    We encourage you to feel safe and happy with your purchase decision and we back our beautiful products products and quality. We offer a 7 DAY MONEY BACK GUARANTEE - All orders place with beanbag.com.au are covered by a 7 day money back guarantee and statuatory rights as a consumer. If within 7 days of receipt you are not satisfied with your order, you are entitled to your money back or an identical replacement (if in stock) or a refund of the cost of the goods (excluding all delivery costs) providing the goods have not been used. Goods purchased on our website can be returned for a full refund under our refund policy provided goods are then returned in a condition deemed suitable by us for resale. Please note that we cannot refund any cost for postage that you may have paid, unless we have sent you an item incorrectly or the item is deemed to be faulty. Please note, we individually check all returns and if we consider the fault to be as a result of self-damage, then a refund will not be given.

    For your own protection when returning any goods, we suggest that you use recorded delivery, as we will not issue refunds for any goods that fail to reach us. Your statutory rights are not affected. Please contact us before any return.


  • Is it safe to buy online with beanbag.com.au?

    Feel Safe with your bean bag purchases

    Your purchase and information is secure with us. Beanbag.com.au is a trusted online retailer of designer branded bean bags and part of the Ambient Lounge group of companies. We aren't a bank. That is why we use one of Australia's most trusted payment provider - eWay - to process our transactions. Ensuring peace of mind with your transactions and privacy.